FAQs


How many days does it take to ship a product?

Our garments are Made To Order, and hence time to dispatch may vary from product to product. Normally, we would require 2-3 weeks. You may reach us at  labelnitisha@gmail.com or Whatsapp us at, +91-8448656746, so that we can assist you with the appropriate details for the product. 

Please Note:- Post Shipment, the courier takes somewhere around 3 to 5 working days to deliver the item.

Do you ship items globally?

Yes, we ship worldwide

What are the Shipping Charges?

  • Free Shipping Within India
  • International Shipping Charges Rs. 2,500

I have placed an order. But I require expedited shipping. Is that possible?

Yes, in some cases we may be able to dispatch your order sooner. Feel free to reach out to us at  labelnitisha@gmail.com or Whatsapp us at +91-8448656746 and we will let you know the fastest possible timeline for your order.

Can you make the outfit I want to order in another color or as per my measurements? 

Yes, customization is possible in terms of colors and size. For any other additional customizations (like adding sleeves or any other customization), you can contact us at labelnitisha@gmail.com or Whatsapp us at +91-8448656746 

Do I have to pay the Custom Duty Charges?

Yes Custom Duty Charges are to be borne by the client. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations.

Is there an Express Delivery (Shipping Within 24-48 hrs)?

Yes, we do have Express Delivery for select styles. Kindly reach out to us at labelnitisha@gmail.com or Whatsapp us at +91-8448656746 in order to check for the product availability.

How can I meet with the designer for a Custom Made outfit?

Our studio is based in Delhi, and we work by appointment only. Please get in touch at labelnitisha@gmail.com or Whatsapp us at +91-8448656746  in order to make an appointment with the designer.

Do you do bridal wear?

Yes, we do custom bridal wear. Please get in touch at labelnitisha@gmail.com or Whatsapp us at +91-8448656746 Our team will let you know the way forward.

How do I get my outfit altered?

We generally keep a 3" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up we would be happy to assist you

Is there a Return/Exchange or Refund for a Product?

We have NO RETURN/NO EXCHANGE policy as all the garments are made to order. It is advised to check for your size requirements before you make a purchase order.